At KoAid, we strive to provide our users with the best possible experience and ensure their satisfaction with our services. We understand that circumstances may arise where you may need to request a refund, and we have established this Refund Policy to outline the terms and conditions governing such requests.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our subscription plans. If you are not completely satisfied with our VPN service within the first 30 days of your subscription, you are eligible to request a full refund. No questions asked.
Eligibility Criteria
To be eligible for a refund under our 30-day money-back guarantee, you must meet the following criteria:
- Your refund request must be submitted within 30 days of your initial subscription date.
- Your account must be in good standing with no violations of our Terms of Service.
- You must provide a valid reason for your refund request to help us improve our service.
How to Request a Refund
To request a refund, please contact our customer support team via email at [email protected]. In your email, please include your account details, the reason for your refund request, and any other relevant information that will assist us in processing your request promptly.
Refund Process
Once we receive your refund request, our customer support team will review it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the subscription.
Exceptions
Please note that certain exceptions may apply to our Refund Policy:
- Refunds requested after the 30-day period will not be eligible for consideration under our money-back guarantee.
- Refunds will not be provided for accounts that have violated our Terms of Service or engaged in fraudulent activities.
- Refunds will not be issued for purchases made through third-party retailers or resellers. Kindly contact the respective retailer or reseller for their refund policies.
Contact Us
If you have any questions or concerns regarding our Refund Policy or need further assistance, please don’t hesitate to contact our customer support team. We are here to help you and ensure your satisfaction with our services.
KoAid reserves the right to amend or update this Refund Policy at any time without prior notice. Please review this page periodically for any changes.